Our Handling of Your Data and Your Rights

in Accordance with Articles 13, 14, and 21 of the General Data Protection Regulation (GDPR)

 

Dear user of this website,

 

The information provided below is intended to inform you about the collection and utilization of personal data by max-coaching, the operator of this website, as well as to outline your rights in accordance with Articles 13, 14, and 21 of the GDPR.

The protection of your data is a matter of utmost importance to us, and we only collect and use information from this website as sparingly as possible. All data is handled confidentially and in compliance with legal regulations

in accordance with:

1. The provisions of the European Union General Data Protection Regulation (GDPR) [Link to GDPR]

2. The Luxembourg Law on Data Protection of 01.08.2018 [Link to CNPD]

 

In this notice, we strive to explain technical terms in a reader-friendly way and intend to present the core aspects in a simple and clear manner. Terms employed in this text, such as "personal data" or "processing", are understood in reference to Article 4 of the GDPR. We hope you find our explanations interesting and informative.

Given the evolving nature of technology and our website, this declaration may undergo slight changes in the future. Therefore, we recommend revisiting the data protection declaration regularly.

If you have further questions, we encourage you to explore the provided links for additional information on third-party sites or reach out to us via email. Our contact details can be found in the imprint.

 

Table of content

​

1. Who is Responsible for Processing Your Data, and Whom to Contact?

2. What Sources and Data Do We Use?

3. Automatised storage and handling of data related to your digital media use

3.1. Access Data

3.2. Cookies

3.3. Google Analytics

4. Storage and handling of personal data related to our business relationship

5. For What Purpose Do We Process Your Data (Purpose of Processing) and on What Legal Bases?

6. How Long Do We Keep Your Data?

7. Do We Transmit your Data to a Third Party?

8. Are You Required to Provide Your Data?

8.1. Can Data Be Transmitted to a Third Country or International Organization?

9. To What Extent Are Decisions Subject to Automated Processing?

10. Information Regarding Your Right to Object Pursuant to Art. 21 of the GDPR

 

 

1. Who is Responsible for Processing Your Data, and Whom to Contact?

 

Max-coaching

Mr. Charles Max

12, rue de la Paix

L-2312 Luxembourg

Phone: +352

Email address: info@max-coaching.lu

​

2. What Sources and Data Do We Use

As the operator of the website, we handle personal data within the scope of:

a) Utilizing the digital media we provide (e.g., access data, cookies)

b) Our business relationship (e.g., contact details, contractual purposes, order information)

Please note that your personal data is processed only when permitted by law or with your explicit consent.

 

3. Automatised storage and handling of data related to the use of our digital media offer

 

3.1 Access data

 

While you are visiting our website (as well as on any other website), certain information is generated and automatically stored. By website, we mean all pages within our domain max-coaching.lu, from the start page to the very last subpage (like this one). So while you explore our website, please be aware that the web server — where this website is hosted — saves data for operational security purposes, access statistics, and so on, These data include:

• the complete internet address (URL) of the website accessed 

• Browser and browser version (e.g. Safari, Firefox)

• the operating system used (e.g. macOS, Windows)

• the address (URL) of the source/reference that led you to the page

• the hostname and IP address of the device from which it is accessed (e.g. COMPUTERNAME and 194.23.43.121)

• Date and Time in files called web server log files.

 

Typically, these files are stored for two weeks and then automatically deleted. We do not pass on this data, but we cannot rule out that this data might be viewed by authorities for security reasons if illegal behavior occurs. In short: your visit is logged by our provider (company that runs our website on their servers), but we do not pass on your data!

 

​3.2 Cookies

 

The use of cookies enhances the user-friendliness and security of our website. Cookies are really useful little helpers as they store certain user data about you for a limited period, such as language or personal page settings. When you visit our site again, your browser sends the “user-related” information back to our site. Thanks to these cookies, our website knows who you are and offers you the settings you are used to. Moreover, zhe allow to generate anonymized statistics regarding the browsing experience on our site.

We use HTTP cookies on our website to store user-specific data. Each time you access the website, you will be asked to either accept or decline cookies.

HTTP cookies are small files that our website stores on your computer or mobile device when you visit the site. These cookie files are automatically stored in the cookie folder of your browser.

Cookies aren't software programs and do not contain viruses, Trojans or other “malicious substances”. They also cannot access information on your computer.

 

We differentiate between first and third-party cookies. First-party cookies are created directly by our site, and can only be read by this website. In addition, our website uses external services (e.g. Google Analytics), that set their own cookies, which are referred to as third-party cookies. Each cookie stores different data.

 

The duration of a cookie's validity can vary. Persistent cookies are saved on your computer but not automatically deleted when you close your browser, in contrast to session cookies, which are deleted upon closing your browser.

​

How do we use cookies on our website?

 

We use three types of cookies on our site to:

• Store visitor preferences

• Ensure the functionality of our website

• Collect analytics data related to user behavior

• Track pseudonymous range measurement

​

What are my rights?

​

The ePrivacy Directive (EPD)  [Link to EPD ] constitutes a comprehensive data privacy framework in Europe. It possesses extraterritorial scope, implying that any website, regardless of its global location, must adhere to these regulations if it attracts visitors from within the EU.

The so-called “Cookie Guidelines” state that storing cookies requires your consent. However, there are still very different reactions to these guidelines within the EU countries. In Luxembourg, the DPA - CNPD published its guidelines on cookies and other tracking devices on October 26, 2021 (only availabe in French at the moment). [Link to the CNPD guidelines]

​

How can I delete cookies?

​

You decide for yourself how and whether you want to use cookies. Regardless of which service or website the cookies come from, you always have the option of deleting cookies, deactivating them or only partially allowing them.For example, you can block third-party cookies but allow all other cookies.

 If you generally do not want cookies, you can set your browser so that it always informs you when a cookie is to be set. This means you can decide for each individual cookie whether you allow it or not. The procedure varies depending on your browser. The best thing to do is to search for the instructions in Google using the search term “Delete cookies on Chrome/Safari/Firefox/etc....”

If you would like to find out which cookies have been stored in your browser, if you want to change or delete cookie settings, you can do this in your browser settings.

If you wish to object to the storage of cookies for range measurement on your device, you can do so via:

• Network Advertising Initiative cookie opt-out page [Link to opt-out page]

• US website cookie deactivation page [Link to deactivation page] 

• European website cookie opt-out page [Link to opt-out page]

​

3.3. Google analytics

 

In line with our legitimate interests to optimize and analyze our online offer (Art. 6 Para. 1 lit. f. GDPR), this website employs the "Google Analytics" service by Google Inc. (1600 Amphitheater Parkway Mountain View, CA 94043, USA). This service utilizes "cookies". Information collected by cookies is usually sent to a Google server in the USA and stored there.

Google LLC adheres to European data protection law and is certified under the Privacy Shield Agreement: [Link to Privacy Shield Certification]

​

IP anonymization is applied on this website, shortening the user's IP address within the member states of the EU, the European Economic Area (EEA), and other contracting states before transmission to Google's servers.

The complete IP address is sent to a Google server in the USA only in isolated cases and shortened there. This shortening ensures that your IP address is no longer linked to you personally. The user's IP address transmitted by the browser is not merged with other data stored by Google.

Under the order data agreement with Google Inc., information collected is utilized to assess website usage and activity, providing services related to Internet usage.

​

Users can prevent cookies from being stored on their devices by adjusting browser settings.

To prevent Google Analytics from collecting data within this website, users can use a browser plugin or opt-out by clicking [Link to opt-out].

This opt-out link downloads an "opt-out cookie," requiring your browser to allow cookie storage. Clicking on the link is necessary each time you visit this website if you regularly delete cookies.

For further details on data usage by Google Inc., visit:

• [Link to data collected by Google partners]

• [Link to settings for advertising displayed to you]

• [Link to the use of cookies in ads]

​

4. Storage and handling of your personal data concerning our business relationship

 

When you contact us via the provided contact form, your details are stored for processing and responding to your query. This data is not disclosed to third parties without your consent, but we cannot rule out that this data will be viewed in the event of unlawful behaviour.

• What? Personal data that you submit electronically to us via the contact form on this website, i.e., first name, last name, telephone number, email address, postal code, place of residence, and content information, will be processed by us together with the time and IP address.

• How? We process personal data only with the explicit permission of the user and in compliance with applicable data protection regulations. Address will only be used for the specified purpose, stored securely and not passed on to third parties. We therefore only use personal data to communicate with those visitors who expressly request contact and to process the services and products offered on this website.

• Why? We use the received information only to provide the best possible service to the user, such as responding to a contact request, sending an invoice, or altering an agreed appointment.

 

Note:

If you send us personal data by email - away from this website - we cannot guarantee the secure transmission and protection of your data. We recommend that you never send confidential data unencrypted via email.

​

5. For What Purpose Do We Process Your Data and on What Legal Bases?

 

We process personal data:​

a. For the purposes of fulfilling contractual obligations (Art. 6, para. 1, point b GDPR).

Personal data are processed to provide business services, i.e., execute contracts, perform pre-contractual measures, and manage our activity.

​

b. In the context of balancing interests (Art. 6, para. 1, point f GDPR).

In addition to the proper execution of contracts, we process your data to safeguard our legitimate interests.

​

c. On the basis of your consent (Art. 6, para. 1 to GDPR, Art. 9, para. 2 a) in connection with Art. 7 of the GDPR).

If you consented to specific processing purposes (e.g. use of data for marketing purposes), the legitimacy is based on your consent. You can revoke your consent at any time. Please note that the revocation applies to future activities only, and prior processing remains unaffected.

 

6. How Long Do We Keep Your Data?

 

We process and store your personal data for the duration of our business relationship, including the pre-contractual phase or contract execution.

Additionally, we adhere to various legal retention and documentation obligations, in particular from the commercial and the tax codes. The specified retention or documentation periods outlined therein cover durations ranging from two to ten years.

 

7. Do We Transmit your Data to a Third Party?

​

The website operator max-coaching shares your personal data only when permitted by law or with your explicit consent.

​

7.a. Can Data Be Transmitted to a Third Country or International Organization?

Data transfer to third countries (outside the European Economic Area, EEA) can only occur if

• it is necessary for fulfilling your order (e.g., payment orders),

• legal obligations necessitate it, or

• you have provided consent to us for this specific purpose.

We will inform you separately of specific details.​

If personal data is communicated to a service provider outside the EEA (European Economic Area), transmission is only possible if the third country guarantees satisfactory data protection levels or other satisfactory protection guarantees are in place. Details can be found here [Link to data-transfers-outside-eu]

​

8. Are You Required to Provide Your Data?

 

In our business relationship, you are obligated to provide at most

• personal data necessary for establishing, executing, and fulfilling our business relationship or

• data we are legally required to collect.

Failure to provide such data may push us to

• decline entering into the contract or fulfilling the order,

• cease the execution of an ongoing contract, or

• terminate, when applicable, a coaching contract.

​

9. To What Extent Are Decisions Subject to Automated Processing?

 

For establishing and executing a business relationship, we generally do not use fully automated decision-making processes as per Art. 22 of the GDPR. If used in isolated cases, we would notify you separately, as required by law.

 

10. Information Regarding Your Right to Object Pursuant to Art. 21 of the GDPR

​

1. You have the right to request information about your stored personal data, correct incorrect data, restrict processing, or delete their personal data. If applicable, you can also exercise your right to data portability. If you believe your data has been processed unlawfully, you can file a complaint with the relevant supervisory authority.

2. You are entitled to object to the processing of your personal data at anbased on Article 6, para. 1, point e (public interest) and Article 6, para. 1, point f (balancing of interests) of the GDPR, as well as profiling for advertising purposes (Article 4, point 4 of the GDPR). In case of objection, we will cease processing your personal data, unless

   • compelling and legitimate reasons take precedence or

   • processing is required to assert, exercise, or defend legal rights.

3.  In isolated cases, we process personal data for direct advertising purposes. You can object to this processing, including profiling linked to direct advertising. If you object, we will cease processing your personal data for these purposes.

4. Unless data retention is mandated by law (e.g., data retention), you have the right to have your data deleted if it is no longer necessary for its intended purpose and no statutory retention periods apply. If deletion cannot be performed due to legally permissible reasons, data processing will be restricted.

 

For requests regarding correction, blocking, deletion, or information about personal data or inquiries related to data collection, processing, use, or consent revocation, please contact:

Max-coaching

Mr Charles Max

12, rue de la Paix

L-2312 Luxembourg

Phone: +352

email: info@max-coaching.lu

​